- PLAYER PROTECTION
- HOCKEY BALLS
If you are not completely satisfied with your purchase you can return it within 28 days of delivery and receive a refund. The product must be returned complete and in original condition. Postage will not be refunded (unless Gohockey have previously agreed otherwise).
To return an item carefully package it up as the goods are your responsibility until they reach our warehouse, including any original tags or packaging. Please include your order number, name and address inside the package to ensure your return can be processed promptly. Please return your item to the address below ensuring you affix the correct postage and have sufficient postal insurance: Gohockey Returns, Reynolds House, Lodge Farm, Wigsley Road, North Scarle, LINCOLN, LN6 9HD
You can also exchange your item within 28 days, as long as the item you wish to exchange for is in stock and the price is the same price at which you bought the original product. If the product is a different price Gohockey will find the best way of resolving the issue and satisfying your order. Please contact us for additional help.
If you believe the product to be faulty or not to your satisfaction please follow the procedures set out:
Check our Gohockey Warranty Policy first of all:
Please contact us directly for authorisation prior to returning any potentially faulty goods. Companies have strict but fair guidelines in relation to warranty claims on products. Gohockey deals with companies that follow the guidelines in line with our industry. We are legally bound not to commit a supplier to a warranty claim unless it has been prior inspected and authorised for replacement by that company. Warranty may vary between full or part claim depending on the nature of the fault. Companies reserve the right to repair products under a warranty claim. Warranty claims must be accompanied by a receipt or invoice with date of purchase. It is important to note that the warranty does not cover wear and tear in the playing of the game, misuse or abuse, chipping, and or cosmetic changes that do not affect the playing functionality of the product.
If you feel as though a product is faulty the follow the procedure below:
Contact Gohockey and explain why you think the product might be faulty and why you wish to return the item. To speed up the process it is advised to have photographic evidence of the fault and to let the Gohockey Support Team have an initial look at the product concerned. Once this is complete the process of arranging the return to us can be set up.
If Gohockey finds the product to have fault we shall refund the amount the product was purchased for and postage in the case of:
(a). The original order postage charges and the postage spent sending the item back to us will be refunded back to the customer.
(b). If no fault is found with the product we would seek reimbursement for postage costs.
(a). If the product is of small or medium size (Hockey Sticks and bags fit into this category) we will require you to send the item back.
(b). If the product is of a large size (GK equipment, bulk items etc.) we will either arrange return of the item by post at our expense or arrange collection for the item. This will be determined once contact is made with the customer.
We encourage before sending any items back to contact us. We can then assess the problem and pictures to decide if the product needs sending back for assessment.